1. Who this policy applies to
This Privacy Policy applies to Watchful, a division of iCatch Private Investigators, when you browse our website, submit an enquiry, create a customer account, place an order, open a support ticket, or communicate with us by email, phone, or WhatsApp.
2. Information we collect
Depending on how you use the site, we may collect your name, phone number, email address, service enquiry details, billing and delivery details, company information you provide to us, account login details, support messages, and order history.
When you create an account or place an order, we may also store profile details such as your address, province, postal code, and records related to email verification, password resets, and order references.
We also collect limited technical information needed to run the site properly, including session data, cart contents, basic analytics events, and device or browser information made available through normal website requests.
3. How we use your information
We use personal information to respond to enquiries, provide investigations and security-related services, create and manage customer accounts, process orders, arrange delivery or collection, send transactional emails, manage support tickets, improve the site, and keep records required for operational, legal, and fraud-prevention purposes.
4. When we share information
We do not sell personal information. We may share information with service providers only where needed to operate the business, including payment processors, email delivery providers, hosting providers, couriers, and professional advisers. We may also disclose information where required by law, court order, lawful investigative process, or to protect our rights, staff, clients, or the public.
5. Payments and third parties
If you choose PayPal at checkout, payment information is processed by PayPal under PayPal's own terms and privacy practices. EFT payments are handled through your bank and ours. We keep the order and payment-status records we need to confirm and support your transaction, but we do not store full card details on this website.
6. Cookies, sessions, and analytics
We use session technologies and similar browser storage to keep you logged in, maintain cart contents, protect forms, and support core site functionality. We also use analytics to understand page usage and improve the customer experience. If your browser blocks certain cookies or storage features, some parts of the site may not function correctly.
7. Security and retention
We take reasonable technical and organisational steps to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, and destruction. No internet transmission or storage system is guaranteed to be completely secure, so we cannot promise absolute security.
We keep information only for as long as reasonably necessary for the purpose it was collected, including account administration, order fulfilment, support history, internal record keeping, fraud prevention, and legal or regulatory obligations.
8. Your choices and requests
You may contact us to request access to or correction of the personal information we hold about you, or to ask questions about how it is used. Where applicable law gives you additional rights, we will consider and respond to those requests in line with that law and our operational obligations.
9. Third-party links
Our website may link to third-party websites or services, including iCatch Private Investigators and PayPal. Once you leave our site, their own terms and privacy policies apply.
10. Updates to this policy
We may update this Privacy Policy from time to time to reflect operational, legal, or site changes. The latest version will always be published on this page with the updated date shown below.
11. Contact us
If you have a privacy-related question or request, contact us at info@watchful.co.za, call +27833204093, or use the contact form on our homepage.